The procedure for submitting and handling complaints is defined in Section V of the Remote Gambling Regulation.
Where to Submit a Complaint
Complaints can be submitted through the following channels:
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Email: lithuania@oc.eu
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In writing: by visiting the gambling operator’s registered office
What to Include in the Complaint
To ensure your complaint is processed, please include the following information:
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Your full name and contact details
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A clear description of the complaint (what happened and why you are disputing it)
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Your betting card number (if applicable)
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A copy or digital image of any relevant documents (e.g., betting slip, receipt, or screenshot)
Response Time
All complaints are reviewed within 30 days from the date of receipt.
If you have any additional questions or need assistance, please contact our customer support team using your preferred method. Choose your option HERE.