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  1. Help Center
  2. FAQ

FAQ

My Account
How do I reset my password?
How to re-open my profile?
Am I allowed to register an OlyBet account?
How do I open an account?
I’m trying to register an account, but it claims my e-mail address is already registered.
What are the methods of OlyBet account verification?
See all 7 articles

Deposits
What to do if a deposit didn't reach my OlyBet account?
Why can’t I make a deposit via Skrill?
How can I increase my Skrill payment limit?
What should I do if my payment method is not available on the OlyBet?
Which deposit methods can I use?
Is it possible to use another person's bank account to make a deposit?
See all 10 articles

Payouts
How long does it take to receive my winnings?
How do I add or change my bank account?
How do I collect my winnings?
Do you have fees on payouts? Will my online gambling winnings be taxed?
How can I cancel my withdrawal?
Can I track my previous payouts?
See all 7 articles

Casino
My game is stuck, what can I do?
What is the hit rate?
What is Volatility?
What is Random Number Generator (RNG)
How RTP works for different types of games
What is RTP?
See all 12 articles

Sports Betting
What types of bets are available to me?
How does the CASH OUT feature works?
What are the minimum and maximum betting amounts?
What is Superbet?
Why is my bet not settled yet?
Why are the results not updated live?
See all 7 articles

Poker
How to start playing poker at OlyBet?
How to find and register for OlyBet events in GGPoker?
What’s the difference between regular Hold ‘Em and Short Deck?
GGPoker basic troubleshooting

Responsible Gaming
How do I know if I'm addicted to gambling?
Where can I get help if I think I may have a gambling addiction?
How to protect minors from gambling?
What are the risks of gaming?
How to play responsibly?
How do I know that putting gambling restriction is the right thing to do for me?
See all 12 articles

General Questions
How to request a certificate for winnings and expenses on OlyBet?
Hello How Can We Help You?
Is OlyBet Casino safe to use?
Can I play from all countries?
How do I clear cache and cookies?
How to make a complaint?