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  1. Help Center
  2. FAQ

FAQ

My Account
How do I reset my password?
How to re-open my profile?
Am I allowed to register an OlyBet account?
How do I open an account?
I’m trying to register an account, but it claims my e-mail address is already registered.
What are the methods of OlyBet account verification?
See all 7 articles

Deposits
What to do if a deposit didn't reach my OlyBet account?
Why can’t I make a deposit via Skrill?
What should I do if my payment method is not available on the OlyBet?
Which deposit methods can I use?
Is it possible to use another person's bank account to make a deposit?
Are there any deposit fees in OlyBet Casino?
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Payouts
How long does it take to receive my winnings?
How do I Add or Change My Bank Account Number?
How to Submit a Withdrawal Request?
Do you have fees on payouts? Will my online gambling winnings be taxed?
How to Cancel a Withdrawal Request?
Can I track my previous payouts?
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Casino
My game is stuck, what can I do?
What Is the Hit Rate in Online Casino Slots?
What is Volatility?
What is Random Number Generator (RNG)?
How RTP Works in Different Types of Slot Games
What Is RTP?
See all 13 articles

Sports Betting
What types of bets are available to me?
How does the CASH OUT feature work?
What are the minimal and maximal betting amounts?
What Is the Superbet Feature?
Why is my bet not settled yet?
Why Aren’t Live Results Updated in Real Time?
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Poker
How to Start Playing Poker at OlyBet?
How to find and register for OlyBet events in GGPoker?
What’s the Difference Between Regular Hold’em and Short Deck?
GGPoker basic troubleshooting

Responsible Gaming
How to Set Gaming Limits on My Account?
How do I know if I'm addicted to gambling?
What is the minimum age required to open an account?
How to change the Gaming Limit?
Where can I get help if I think I may have a gambling addiction?
How to protect minors from gambling?
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General Questions
What accessibility features are available?
How to Request a Certificate for Winnings and Expenses?
Hello How Can We Help You?
Is OlyBet Casino safe to use?
Can I Play from Any Country?
How to Clear Browser Cache and Cookies?
See all 7 articles