How long does it take to receive my winnings?

If your withdrawal request qualifies for instant processing, the transaction will be processed within a few minutes and then sent to your bank account.

If your request does not qualify for instant processing, the transaction will be manually processed during working hours from 9:00 AM to 4:00 PM on weekdays. After processing, the transaction will be sent to your bank account.

• E-wallet payments and bank transfers over €10 are processed 24/7.
• Withdrawals are processed if they meet instant payment system requirements. Please note that when requesting a payout, OlyBet reserves the right to ask for additional information, such as a copy of your identification document, proof that a credit card, bank account, or e-wallet belongs to the owner of the gaming account, etc.

If you have received a confirmation in your profile indicating that your request has been processed, this means that the funds have already been transferred from our bank account to yours. The speed at which you receive the funds now depends on your bank's transaction processing times.

• Your very first withdrawal request will require a manual approval.
• Withdrawal requests to a different source that was used for last deposit may require additional review.
• If wagering requirement wasn’t completed, your withdrawal request may require an additional confirmation.
• Withdrawals for larger amounts that are over 1000 EUR may require additional confirmation from the finance team.
• Necessity of additional verification. We are required to adhere to strict Know Your Customer (KYC) and anti-money laundering (AML) regulations. As part of these requirements, we may request additional documentation to verify your identity and ensure the legitimacy of your account.
• High transaction volumes, especially during peak times or holidays, can lead to delays in processing withdrawal requests.
• Withdrawals involving international transfers may take longer due to additional steps involved, such as currency conversion and compliance with international regulations.
• Banking and financial transactions may be slower during weekends or public holidays. Withdrawal requests made during these times may experience delays as banks and payment processors operate on reduced schedules.
• Technical issues or ongoing maintenance works can result in delays with processing withdrawal requests.

Yes, you will receive confirmation to your OlyBet Messages once the withdrawal has been processed from our end.

For bank transfers under €10, please contact our customer support for assistance.

Please check above the list of reasons why your withdrawal requests are processed with a delay, or contact our Customer Support Team to check on the progress of your withdrawal.